Claire Watson Not long ago, sharing vital business information with employees was often an afterthought, and typically came via email, if at all. Employees learned what their organization was up to through an unreliable grapevine, customers or the media. Enter the age of employee engagement and change management. Willis Towers Watson studied the impact of internal communication and change management for over a decade.Their 2014 Change and Communication ROI Study demonstrates

Lise Michaud In this last post addressing the hopes of IC thought leaders on the profession of Internal Communication in 2017, Liam FitzPatrick, Adrian Cropley, Caroline Kealey, David Grossman, Rachel Miller and Peggy L. Bieniek share their thoughts. “I hope that more of us can turn the rhetoric about measurement into reality. Data is the route to improving our practice, helping our colleagues make better communication decisions and gaining fresh insights into our audiences

Lise Michaud For this forth post of our series of 5, we asked Lee Smith, Sean Williams, Jane Revell, Alan Oram, Shel Holtz and Katie Macaulay to share their wishes for the profession of Internal Communication in 2017. "My biggest hope for the IC world is that we finally learn to embrace measurement and evaluation. We have seen a slight improvement in recent years – the number of practitioners conducting some form of measurement has increased a little since we first started o

Lise Michaud In this third post on wishes for the profession of internal communication for 2017, IC experts Claire Watson, Mike Klein, Jen Shatwell and Marc Do Amaral invite practitioners to manage communication strategically, to challenge our clients and bosses when necessary, to take responsibility in improving mid-level manager communication effectiveness, to remember essential human values, and more. « My biggest hope for internal communication during 2017 is that the exe