The lines have blurred between internal and external audiences, and we must adopt ways of understanding people at a much deeper level so that we can communicate in a more personal, relevant and target...

If the lines are hazy, one of the practical consequences is the need for coordination, leading to a common internal and external strategy in the implementation of an organization’s communication.

What is your specialist contribution and what value do you bring as a communication professional? Is it deep understanding of the audience? Channels? Narrative? Messaging? Program management? Business...

Increasingly, the mark of success in our field is the ability to get business results. Now, we support leaders who know exactly what they want from internal communications and where it fits into busin...

While the internal experience and the role that communicators can play here is being discussed more, we need to push for its specialization in emerging markets, both through appointing communicators w...

It is critical for communicators to raise the bar high for congruency in leader’s values to action, stories and content, and how, where and when they engage. Without congruence, there is no trust.

Lise Michaud

I came across an increasing number of requests lately, including today again, from practitioners wanting to get recommendations on whom to follow on Twitter. 

It's been more than...

There’s a great opportunity for internal communication to be more than just a dispenser of corporate soap.

When crisis hits, employees can be a brand’s ambassadors and a critical part of the solution for mitigating those situations, but they must be well informed.

State of the Sector 2019 launched today, and for the first time, the survey is also available in Chinese, French, Portuguese and Spanish.

You’ll want to spend time with the document. Its 166 pages are rich with research insights, reflections of leading practitioners, and recommendations for excellence through well-documented best practi...

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