IC Kollectif has created a COVID-19 Communication Repertoire where we are compiling reliable information and tools from professional bodies and practitioners to support communication professionals with this unprecedented and unpredictable crisis. The repertoire is updated on an ongoing basis.
For quick access, click on the following items:
Moodfactory and the UCLouvain are conducting an international survey to analyze the internal communication implemented by the organizations during the coronavirus crisis. Please take the survey here before April 1.
IoIC Survey (Closes April 10)
The Institute of Internal Communication is conducting a survey to find out how IC practitioners are tackling the challenges around communicating COVID-19.
Leads Beckett University is conducting a study to understand the communicative management of the COVID-19 (coronavirus) crisis in the UK. The findings of the study may help improve the effectiveness of communication practices in future crises.
The Institute for Public Relations and Peppercomm conducted a global study in which 300 communication executives and senior leaders were surveyed to find out how their companies were faring in the COVID-19 pandemic. The report looks at what sources they trusted, how prepared they were for the crisis, and what their businesses are doing to fight against the outbreak and resulting panic. Download the report. Watch the IPR webinar here. Articles here and here.
Weber Shandwick and KRC Research conducted a national survey among 1,004 Americans, from March 16 to 18, 2020 to ask how they feel regarding the pandemic, precautions they’re taking, confidence in medical and healthcare facilities and organizations and support from their employer.
Edelman conducted a 10-country study March 6-10 in Brazil, Canada, France, Germany, Italy, Japan, South Africa, South Korea, the U.K. and the U.S. It confirms the role business must play as a source of reliable and timely information.
Coronavirus: Corporate Leaders Grapple with Major Disruption by Putting Employees First
The gatekeepers (Waterman Hurst) surveyed 51 gatekeepers℠—CEOs, C-level executives, talent executives, and C-level advisors within companies ranging from $100 million to $125 billion in annual revenue—to find out what they’re doing to stay focused through the biggest challenge of their leadership careers: tackling COVID-19.
Hill+Knowlton Strategies H+K’s behavioral science unit tested a series of messages with a nationally representative sample of 1,000 members of the UK general public to find out how messages were being received and the impact they had on behavior. The research reveals appealing to our best nature is the most effective way to communicate through COVID-19.
This research-based resource by The Rockefeller Foundation, KYNE and News Deeply, shares best practices on how to communicate through a public health crisis.
FuturePRoof conducted a survey to get a better understanding of how individuals and businesses are being impacted in order to share this information with industry bodies (CIPR, PRSA) to help them provide relevant interventions.
The PRCA - Public Relations and Communications Association is assembling a team of senior professionals from across the world to help PR professionals deal with the impact of COVID-19. More info here.
TOOLKIT | Tools, best practices, examples, resource centers and more
The Global Alliance for Public Relations and Communication Management agreed on the 12 points considered relevant to make a responsible communication about the coronavirus COVID-19 and its impact on the social coexistence, the economy and, in general, all human relationships.
Page Up introduced a new series of Issue Briefs (first brief here) designed to help practitioners stay on top of emerging issues and what other members are doing to address them. Additionally, they have compiled this shared drive with Coronavirus resources.
Managing Communications in a Continuing Crisis, James S. O’Rourke, IV, Ph.D. University of Notre Dame
Three key concepts and ten best practices to successful communication in a continuing crisis.
The Communications Network created an Open Google Doc to share and crowdsource best practices, resources, and examples of effective crisis comms covering many the tasks you're attending to.
In this briefing, Orangefiery provides key facts about the pandemic, as well as considerations and recommendations about how to communicate to your audiences in this challenging time.
The COVID-19 Emails: Set a Strong First Impression in the Net Impression of Crisis Response
Ron Culp and Steve Johnson analyzed 100 COVID-19 related emails from companies. They found COVID-19 related emails – like all crisis and issues communications – needs to reflect four critical elements: empathy, actions, cooperative efforts, and resolve.
This check list created by ROI is based on communication strategies used in some companies to navigate the crisis.
An online resource developed by Molly McPherson for business communications in response to COVID-19. The kit is continuously updated and provides direction for communicating with customers and employees, available for both small to mid-sized businesses & cooperatives.
A guide produced by CIPR's Inside Group for communicating in a crisis, with general advice specific to the Coronavirus outbreak.
Using the experience of global employees further along the COVID curve, Scarlettabbott mapped the potential communication phases for IC and HR. The planner contains sample messaging and responses for phases over a period of weeks, with space for your own mapping tailored to your organization.
Lists of resources, links and articles provided by professional communication organizations:
COVID-19: Resources for PR Professionals, The Institute for Public Relations
COVID-19 Coronavirus, PRovoke (formerly The Homes Report)
Coronavirus – what communicators need to know, CIPR’s Local Public Services Group
Communicating about Coronavirus (COVID-19). This LinkedIn group gathers credentialed communication professionals worldwide to share best practices on internal and external communication regarding the impact of the coronavirus outbreak.
Monday, March 30
Tuesday, March 31 (2 sessions)
Staying Socially Connected During Social Distancing, The Centre for Strategic Communication Excellence
Tuesday, March 31
Monday, April 6
Crisis Communications, IoIC
Thursday, April 9
For more webinars:
CIPR weekly series of webinars aimed at advising public relations professionals on managing their work during the COVID-19 outbreak with tips and tools on working from home, communicating with staff, crisis management and business continuity.
ON-DEMAND WEBINARS/ PODCASTS
On the Front Lines: Case Studies and Best Practices from California's COVID-19 Hot Zone, PRSA, Awaiting link to recording
COVID-19 Leadership Communications Virtual Roundtable, The Communications Network
COVID-19: The crisis communications response, CIPR Education and Skills Sector Group and PR Academy
Crisis Communications: COVID-19 Special, AB Comms
New Report: How Businesses Are Handling the Crisis the COVID-19 Pandemic, Institute for Public and Peppercomm
COVID-19 Q&A with Infectious Disease Expert Dr Richard Wenzel, The Communications Network
COVID-19 Crisis Communications 101 Virtual Roundtable, The Communications Network
The role of an Internal Communicator in times of crisis, IABC Asia Pacific
COVID-19: How Businesses And PR Agencies Are Handling the Crisis, The Institute for Public Relations and Peppercomm (available for a limited time)
Do your best, keep calm, wash your hands, and carry on. #FuturePRoof podcast
Principles of Effective Crisis Response, PRSA, available until July 30, 2020
Communicating COVID-19: The Best Advice for Informing Your Stakeholders During The Pandemic, Molly McPherson with 11 professionals working in crisis and risk management, public relations, strategy & planning
The Value of Employee Communications During the COVID-19 Crisis, Sharon McIntosh and Mark Dollins. Presentation here.
(Links to recording and presentation included at the bottom of that page.)
COVID-19: Effective internal and external crisis communications, John Connolly, AICD
What Communicators Need to Know About the Legal Implications of the COVID-19 Crisis, Caroline Sapriel, IABC
Advice and Perspective on COVID Crisis Management from Leading Communicators, Rob Flaherty, Page Society
Rob Flaherty moderated a discussion among more than 100 leading chief communications officers and agency leaders to find out how companies are and should be responding to COVID-19. This post summarizes the conversation.
COVID-19: How Businesses are Handling the Crisis, Institute for Public Relations
COVID-19: A monitoring and evaluation guide for communicators, Jennifer Sanchis, Influence
Communication That Works In A Crisis: Tips And Techniques, Jane Jordan, CSCE
Avoiding Communication Fatigue as Coronavirus Separates Workforce, Joshua J. Smith, PRSA
A Communications Primer for Coronavirus, Seth Arenstein, PR News
COVID-19: Lessons of Past Pandemics Are More Timely Than Ever for Crisis Management, Jon Goldberg, PRSA
Employees Look to Their Companies for Coronavirus News, Nancy Cleeland, SHRM
Communicating Through the Coronavirus Crisis, Paul A, Argenti (PDF Download)
Your Guide to Communicate Proactively to Employees in Response to Coronavirus, David Grossman, The Grossman Group
Corona, Communications & CEO, Frank Körver, EACD
Navigating Through the COVID-19 Storm, Caroline Sapriel, IABC
How is Coronavirus influencing the communications industry? Eva Maclaine, Influence
Coronavirus: advice for emergency comms, Chris Tucker, PR Academy
How to communicate COVID-19 information in your organization, Rachel Miller
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